What format does the course take?
Our online live-streamed courses run each day from 9am-5pm.
Is the course taught live?
Yes, the course is taught live via Teams.
Will the course be recorded?
No, the course will not be recorded.
How many people will be on the course?
There are a maximum of 10 -12 places for most courses, depending on the subject. Some lecture courses may take more students.
How do I sign up for a course?
Follow the online booking process to sign up for a course.
Can I use a College gift voucher for online courses?
Yes, simply enter the gift voucher code at the online checkout.
How do I access my course?
You will receive a link to access the course by email, typically within two working days.
What do I need to set up or prepare before the course starts?
Find yourself a quiet place to work during the core teaching times, away from background noise and distractions.
Ensure you read and familiarise yourself with the Teams joining instructions emailed to you with your course confirmation before the course starts. We recommend doing this several days in advance to avoid technical issues on the day.
What computer set-up will I need to take a course?
You can join a Teams meeting on a computer or laptop (Mac or PC) with internet connection, a webcam, microphone, and speakers (usually in-built). You need a high speed, reliable internet connection and an up-to-date internet browser (see "What web browser do you recommend" below). You will also need an email account to sign up for a course.
To join the course, click on the link in your confirmation email and follow the instructions on the screen. If you do not already have the Teams app downloaded, you will be prompted to do so. Please note, you do not need to set up an account with Microsoft/Teams to join a meeting. You will have a fuller experience with the Team app, however, on a laptop/desktop you can join through a browser (Chrome or Edge) if you prefer.
What web browser do you recommend?
If you join a Teams meeting through a browser on your laptop or desktop (rather than the Teams app) you will need to use Edge or Chrome. Please make sure to keep your browser updated to the latest version.
If you join a Teams meeting on your phone, you will need to use the free Microsoft Teams app. Please check for updates to the app.
What do I do if I experience technical issues?
General support for Teams is available via Microsoft
If the problem persists you can email [email protected] (Monday to Friday). Please note that we cannot guarantee an immediate response.