Is it possible to book only the online or onsite part of the course?
The course is only available as a joint online and onsite course and both elements must be completed.
Can I book accommodation for the onsite part of the course?
Yes, to book accommodation or find out about accommodation prices please call 01243 818300 (option 2) or email [email protected].
What technologies are used to deliver the online part of the course?
We use Moodle, a Virtual Learning Environment (VLE), for all your course materials. This is a system for delivering learning materials via the Internet. It offers you flexible access to all the course content, which is available to you for the duration of the course.
Do the course videos have subtitles for hearing impaired people?
Yes, our course videos have the option to display closed captions in English.
How do I access the online course?
You will receive your login details by email before the course start date.
What computer set-up will I need for the online element of the course?
You can watch our courses on all computers and devices – Mac, PC, Mobile and Tablet – with an Internet connection and a modern internet browser (see "What Web Browser do you recommend" below). Some of the course resources are presented as PDF files, which will require a PDF viewer such as Adobe Reader.
What web browser do you recommend?
Moodle is compatible with any standards compliant web browser, for example, Chrome, Firefox, Safari, and Edge. It is mobile responsive so you can also log in through a mobile browser. (You cannot access West Dean’s Moodle through any Moodle app).
If you join a Teams meeting through a browser on your computer (rather than the Teams app) you will need to use Edge or Chrome.
If you join a Teams meeting on your phone, you will need to use the free Microsoft Teams app.
Please make sure to keep your browser/app updated to the latest version.
What do I do if I experience technical issues?
If you have checked the technical requirements above and are using a suitable browser but the problem persists, email [email protected] with the details of your problem (including a screenshot if useful) for advice.
I’ve lost my login details, what do I do?
If you have deleted your login information please contact [email protected].